Refund and Return Policy

Overview

At Leoki Art, customer satisfaction is our priority. We understand that sometimes a product may not meet your expectations. This Refund and Return Policy outlines the conditions under which you can return products and request refunds.

Return Eligibility

You may return a product within 7 days of delivery if:

• The product received is damaged or defective
• The product is significantly different from the description or images shown
• The wrong product was delivered
• The product has quality issues or manufacturing defects

Note: Products must be unused, in original packaging, and with all tags attached for return acceptance.

Non-Returnable Items

The following items cannot be returned:

• Products damaged due to customer mishandling or misuse
• Custom-made or personalized orders
• Products without original packaging or tags
• Items marked as non-returnable at the time of purchase
• Returns requested after 7 days of delivery

Return Process

Refund Timeline

Refund Methods

• Refunds are issued to the original payment method used for the purchase
• If the original payment method is unavailable, we will issue a bank transfer to your registered account
• Shipping charges (if any) are non-refundable unless the return is due to our error
• Cash on Delivery orders will receive refunds via bank transfer

Damaged or Defective Products

If you receive a damaged or defective product:

• Do not accept the package if the damage is visible on the outer packaging
• If accepted, document the damage with clear photos within 24 hours
• Contact us immediately at lokirijul@gmail.com with photos and order details
• We will arrange a replacement or full refund including shipping costs
• No return shipping charges will apply for damaged/defective items

Order Cancellation

• Orders can be cancelled within 24 hours of placement or before shipping, whichever is earlier
• To cancel, email lokirijul@gmail.com with your order number
• Full refund will be processed within 5-7 business days for cancelled orders
• Orders that have been shipped cannot be cancelled but may be returned as per this policy

Return Shipping Costs

• Customer-initiated returns: Return shipping is the customer's responsibility
• Damaged/defective/incorrect items: We will provide a prepaid return label or reimburse return shipping costs
• We recommend using a trackable shipping method for all returns